I forgot my login information. How should I proceed?
  • User avatar
    administrator
    Site Admin
    Posts: 28
    Joined: 05 Feb 2018, 09:26

    I forgot my login information. How should I proceed?

    by administrator » 14 Mar 2018, 12:15

    If you have forgotten your account password:

    1. Use this link for forgotten data.
    2. Fill in your email registered with your account and confirm with the send button.
    3. Click the link in the email you receive (verification link is valid 24h).
    4. On the new open page, enter your new password for your account.
    5. Save your password changes and try to sign in.

    Note: If your email is no longer valid, you can not recover your account in any way. In this case, you'll need to create a new account and reinstall created services (NODs,VPS etc.).

    If you forgot the "root" login credentials to the NOD:

    1. Log in to the user interface.
    2. In the menu, click on "Physical Servers".
    3. Click the detail of your NOD.
    4. Click the "Root access" tab where you can change your login password.
    5. Save the password changes.

    Note: Changing the root password you lose the support option for this server.

    If you forgot the "root" login for the Webapps server:

    1. Log in to the user interface.
    2. In the menu, click on "Virtual Servers".
    3. Click on the detail of your VPS.
    4. Click the "Web Apps" tab.
    5. Click the "Root access" tab where you can change your login password.
    6. Save the password changes.

    If you have forgotten the administrator credentials (root, etc.) in your own installation:

    1. In this case, we can only recommend reinstallation, we do not know your password, and we can not help recovering it.

Who is online

Users browsing this forum: No registered users and 0 guests